Returns Policy
You have a period of 14 days from receipt of the products to return them to us, at your cost, and receive a full refund of the purchase price not including return shipping costs. You must return the product in original undamaged condition, unused and in the original packaging. Please contact us asap if you wish to return your item via email at baieslings@gmail.com, stating your Paypal address used to purchase the item, as well as the name of the item, and your name and country of residence.
This return policy does not apply to customised or made-to-order products. If you need to return a customised or made-to-order product bought from us, please contact us to negotiate a partial refund.
If your reason for returning the product is due to a fault in the item, please contact us immediately. We do not class very minor cosmetic flaws such as weavers knots, small pulled threads and loose ends as 'faults', and are not subject to our return policy.
We refund payments in Paypal. If you have a dispute with our return policy and we cannot reach an agreement via email, Paypal can be used to resolve the dispute.
For gift cards, You are able to make a cancellation for a refund within 7 days of purchase. The gift card has no cash value and is redeemable for merchandise only. It will be valid for 1 year from date of purchase.
This return policy does not apply to customised or made-to-order products. If you need to return a customised or made-to-order product bought from us, please contact us to negotiate a partial refund.
If your reason for returning the product is due to a fault in the item, please contact us immediately. We do not class very minor cosmetic flaws such as weavers knots, small pulled threads and loose ends as 'faults', and are not subject to our return policy.
We refund payments in Paypal. If you have a dispute with our return policy and we cannot reach an agreement via email, Paypal can be used to resolve the dispute.
For gift cards, You are able to make a cancellation for a refund within 7 days of purchase. The gift card has no cash value and is redeemable for merchandise only. It will be valid for 1 year from date of purchase.
